Welcome to Biographix Media!

Thank you for choosing our services. Please read the following Terms and Conditions carefully. If you have any questions, feel free to contact us.

Agreement Overview

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and Biographix Web and Media / Biogroup (us / we)

WEBSITE AND EMAIL HOSTING PACKAGE

We host websites under our reseller account with Xneelo. The standard hosting package includes 5GB of disk space and 20GB of monthly traffic, unless otherwise agreed upon in writing. Should these limits be exceeded, we reserve the right to adjust your package and associated fees accordingly.

EMAIL SETUP SUPPORT

We provide support for setting up your new email accounts and for general troubleshooting. However, we do not provide support for issues caused by your personal software or internal network. .

EMAIL ACCOUNT ACCESS NOTICE 

As part of our service, we may create and configure email accounts on your behalf, including setting initial passwords. This means we may have access to these accounts for support or administrative purposes. We will only access email accounts at your request or when necessary to troubleshoot technical issues. We strongly recommend that you update your passwords after setup if you prefer to restrict access. All access is handled with strict confidentiality and in accordance with our non-disclosure obligations.

CONFIDENTIALITY / NON DISCLOSURE

We are committed to maintaining the confidentiality of all client information and strategic insights shared with us. Any proprietary data, business strategies, or sensitive materials provided by the client will not be disclosed to any third party without prior written consent, except as required by law. This obligation of confidentiality survives the termination of our engagement.

SERVICES RENDERED

The services we provide will be as discussed and confirmed in writing. Any additional instructions or changes are considered an extension of the original agreement and will be subject to the same terms.

For new websites, we allocate 15 hours, and for revamps, 8 hours. If this time is exceeded due to repeated changes or added requirements, we reserve the right to charge for additional hours.

To avoid this:

  • Decide on the design and structure before development begins.

  • Ensure all desired features and content are shared during the quotation phase.

PRICING

The contract price is as outlined in the quotation. The first payment is due on signing or as otherwise specified in writing. 

PERIOD OF AGREEMENT

This agreement begins on the date of signature (or as otherwise agreed) and is valid for 12 months or 12 monthly payments. After this period, the agreement continues month-to-month and may be cancelled with one calendar month’s written notice.

Note (monthly payments): If we rebuild or revamp your website after the initial period, the contract will automatically renew for another 12 months.

AGREEMENT TERM

This agreement can be cancelled by giving us 20 business days notice in writing by sending an email to info @ biographix.co.za. This agreement is not automatically cancelled or adjusted after the first initial 12 month period.

Early cancellations will incur a final invoice for work completed and any third-party services purchased on your behalf. 

OUTSTANDING FEES / UNPAID DEBITORDERS

If invoices are unpaid or debit orders are returned, we reserve the right to suspend access to your website and email accounts. You remain liable for all outstanding fees and the remainder of the contract period if applicable.

SEARCH ENGINE RANKINGS

We provide initial basic SEO services but cannot guarantee search engine rankings. Ongoing optimization is optional and billed separately.

WEBSITE HOSTING LOCATION

We do not develop or host websites on third-party servers. If requested, you must point your domain's DNS to our servers.

DOMAIN TRANSFER (AWAY)

You retain ownership of your domain. Transfers to another provider will only be processed once all outstanding fees are settled. 

WEBSITE CONTENT / FUNCTIONALITIES

If you request a copy of your website for deployment elsewhere and it includes components requiring licenses, you will need to purchase your own subscriptions. Otherwise, these components will be removed from the backup.

WEBSITE MAINTENANCE (when applicable)

By maintenance we mean additions or maintenance to the contents, website framework of your website or database application once;

  1. the website is officially launched,
  2. the database application users get their log in details.

We include a certain time per month to do maintenance on your website. This allocation is stiplulated in our quote. If we should exceed this time, we reserve the right to invoice you for the additional time spend.

When you request major changes to the layout, structure or add new components not initially discussed or agreed to, we reserve the right to invoice you for the time spent in excess of your allocated time.

Any changes for your website must be requested in writing and send to the following email address : tasks @ biographix.co.za

Where a client have opted to exclude maintenance, compatibility issues with new frameworks may be invoiced seperately.

Unless you have paid for or make use of a seperate monthly paid retainer, the number of hours we have agreed upon is not transferrable to a new month.

WEBSITE / DATABASE APPLICATION STATUS 

We regard a website and or database application as complete once you have approved the layout, functionality and contents as initially requested and your website / database application is viewable / accessable on the internet.

VISITS AND TRAVELING EXPENSES

Our quote excludes personal visits to premises and we reserve the right to bill for time and travelling expenses according the the AA (Motor Association) scale and current hourly rate.

DEVELOPER INFORMATION

We reserve the right to display our information on each webpage.

INDEMNITY

We cannot be held responsible for any loss or damage, legal action or consequential loss resulting form the your website's contents, emails, functionality and or data due to actions from hackers (people who gain unlawful access your website's database or folder) computer viruses or malicious scripts.

You are also responsible for the correctness of your website's content.

ACCEPTABLE USE POLICY

Your website and email use is subject to our supplier, Xneelo's terms and conditions. To view their acceptable use policy, please follow this link : https://xneelo.co.za/legal/acceptable-use-policy/

BACKUPS (only applicable if we host your website's content and email)

Our service provider, Xneelo, provides incremental backups for your website’s content and emails up to 14 days. Although this works great for your website, email backups are not necessarily syncronized with your computer and therefore we require you to ensure you make backups of your email accounts.

We can only provide you with an email log for up to 2 months, but we cannot retrieve emails. It is therefore imparetive that you make backups of your email data files.

CHANGES TO TERMS AND CONDITIONS 

We reserve the right to update or modify these Terms and Conditions at any time, with or without prior notice. Any changes will be effective immediately upon posting to our website or when communicated to you directly. Continued use of our services after such changes constitutes your acceptance of the revised terms. We recommend that you review these Terms and Conditions periodically to stay informed of any updates.

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